The previous
article examined some of the basic ideas involved in advertising. We
looked at why a company may want to advertise, the factors involved in
choosing a suitable venue and the costs and time involved. We also
explored some of the practicalities to consider and how to research
your potential venue.
Once you've chosen
where you're going to advertise, the next critical factor will be how
well you know the target audience. The more information that you have
to hand, the better you can tailor your content around their needs and
expectations.
You need to make
sure that you speak in their language, try to give them what they're
already used to, or grab their attention with something new. But be
warned, these are pushy and innovative times. Whatever gimmick or spin
you use to stand out may well have been tried many times before, so
don't over-rely on it.
Like a good
informative web page, the ad needs to first of all catch their
attention, and compel them to click on it.
There should be
more focus on the benefits of the software than the features, and the
ad should really push the download or sale. It should also be as
compelling and striking as possible - not easy when you're limited by a
number of characters, file size or space to work with!
Bear in mind that
like any strategy, your advertising will only be as strong as its
weakest link. Don't spend thousands of dollars on good placement, only
to use some awful home-created banner that you knocked together with
Paint Shop Pro 4 three years ago.
If graphic design
is not your strong point, then get a firm to design some decent
graphics for you. The same goes with writing the ad copy. Most people
can write, but few are writers. Try to make sure that someone with more
than a thesaurus-dictionary gift set writes your copy for you.
Aside from the
wording, the basic market principles apply. Grab their attention, tempt
them, and compel them to act. "50% discount" is eye catching, as is
some form of "only valid today" type of offer.
But when the
potential customer clicks on your ad, you're only half way there. You
now need to make sure that the page they land on carries on the good
work. Realistically, many will click on the ad out of idle curiosity,
and very few (if any) will have made up their minds to purchase
already.
You should
therefore use a separate landing page, as opposed to your regular main
website page. It should contain the same information and use the same
language, tone and focus of the ad, but now you're not restricted as to
what you can do, or how much space you have to work with. Here, you
have all the space you need to go all-out with the sales drive.
On a technical
level, make sure that your landing page is not linked from anywhere in
your website, so as to ensure that everyone coming to this page has
been driven there by the ad.
If you're sharing a
landing page, then at least make sure that you use a unique referral
string. To be able to evaluate the success of the ad, it's critical
that you can distinguish these visitors from the regular site visitors.
This brings us
neatly onto the subject of tracking, without which you are effectively
deaf, dumb and blind to the effects of the ad. A unique landing page on
your website is ideal, and if possible, make this point to a separate
payment page as well. You can also use cookies or referral strings in
order to sharpen the accuracy of the tracking.
Usage of decent web
log analysis software should let you see how many people came to the
landing page, how long they spent there, which links they then clicked
on, who downloaded from there, who purchased, and perhaps even who came
back to the website later.
The analysis and
follow-up of the campaign is surprisingly often completely overlooked.
This is a great loss, as in some respects this is one of the most
important stages of the whole process.
When it comes to
gauging the level of generated sales and registrations, you need to
take into account the final date of the ad, plus the full length of the
trial version and then add a little extra time. Some may view the ad,
click, download the software, but may not install it for a few days or
even longer.
As an example, a
company may choose to run a series of ads in a newsletter that is sent
out from Monday to Friday of a given week.
Some people may not
respond to the ad until the following weekend (or later), and only then
download your thirty day trial. So we're already looking at 35 days
after the ad was first run, and that's assuming that they install the
software as soon as they download it. Some people may even register
after the trial has elapsed. So don't go writing it off as a failure on
day two of your advertising campaign.
To accurately
evaluate the success of the campaign, you need to go back to your
original goals.
If your primary
goal was to achieve a higher level of sales, then it should be
reasonably easy to see how many were generated by the ad. As with
everything related to advertising, your data won't be 100% accurate,
but it should give you a good idea.
If the primary goal
was increased exposure, then you should be looking at how many people
were exposed to the ad, how many viewed the landing page content and
website, and perhaps even downloaded and purchased the software.
At this point,
there are four possible scenarios.
(1) The ad appears
to be successful.
Your goals have
been achieved as a direct result of the ad, and more advertising with
this vendor may be considered for the future. Even with this success,
don't rule out the fact that your figures can be further improved, but
don't forget that they can worsen too.
You should also be
careful not to immediately engage in a long-term contract with this
vendor. Not only because there are other advertising options out there,
but also because any ad has a certain lifespan until it reaches its
saturation point. At the very least consider trying different products,
wording (or graphics) or even a different type of offer or discount.
(2) The ad doesn't
appear to be successful.
There has been
little generated in terms of exposure or sales, and you can't help but
feel that the venture has been a failure.
The first thing you
have to do is to try to determine the reason for this.
It may be the
product itself, the ad copy, the ad, or perhaps the targeting was off.
It may even be as a result of the ad placement, or the offer or
discount not being generous enough.
If the ad failed,
it is very important to ascertain exactly why. Don't just dismiss it as
a failure, or a "bad" place to advertise, and don't be afraid to go
back to the vendor for feedback. If you explain that you're interested
in making this work, as opposed to complaining that they didn't deliver
the results you expected, you'll usually get a positive response. See
what they can do to help, after all, it's in their interests that you
walk away satisfied by your experience.
(3) The ad appears
to break-even, but little more than this.
Go back and read
number (2). Not being a success counts as a failure.
(4) You're not sure
whether the ad was worthwhile or not.
There has been some
response, but it's difficult to see whether it was a worthwhile
experience or not.
It's very important
that you get to the bottom of this. Go through your statistics again,
and filter through your logs to see exactly what the visitors did,
where they clicked, and why they behaved as they did.
It is extremely
important that at the end of the process, you know whether it was
worthwhile or not. Failure to do so will result either in a wastage of
money or a wastage of opportunities.
It's all too easy
to throw money away on bad advertising. It's just as easy to be
scared-off by risks, or for that matter throw potential opportunities
away. Like any form of marketing, there are no guarantees that you'll
achieve the results you hope for. But by failing to try, you're
absolutely guaranteed never to reach them. The best you can do is to
prepare the ground and cover all options as thoroughly as possible,
take a deep breath and then take the plunge. Be seen, be sold.
Copyright 2005 Dave
Collins
About
The Author
Dave Collins is the
CEO of SharewarePromotions Ltd., a well established UK-based company
working with software and shareware marketing activities, utilising all
aspects of the internet. http://www.sharewarepromotions.com
and http://www.davetalks.com